Delivery Information
• We are doing everything to ensure orders arrive within their normal time frames, but some international deliveries may be delayed due to local government restrictions.
• FREE for orders to UK over £40
• FREE for orders to Europe over £60
• FREE for orders to US over £100
• Delivery fees start at a minimum of £7, varying by region and ordering costs
• Orders will be delivered Monday–Saturday (excluding bank or public holidays)
• Balance& Beyond pays all import taxes and duties on your behalf. In the rare event that these charges are passed on to you, please contact us with proof of payment and we will reimburse you
• Unfortunately, we are unable to ship to countries not mentioned above
What happens once I place an order?
- Your order will be shipped within 3 working* day and a shipping confirmation email with tracking will be sent to you as this happens. If you haven't received your shipping confirmation email within 5 working* days of placing your order, please reach out to customer service so we can assist you.
- Your order should be delivered to you in 1-2 working* days by DPD, 2-4 working days by Royal Mail or the same day by courier for ‘Same Day Delivery’ orders placed before 4pm UK time.
- All orders will be shipped with duties and taxes included. So as a customer, you will NOT need to pay any additional duties or fees at receipt. Should you be contacted to pay any additional fees on receipt, please reach out to our team to help resolve.
- Your order will need to be signed for on receipt. Please follow the instructions on the DPD tracking page to manage your delivery or find out more for missed packages. For ‘Same Day Delivery’ orders please make sure you are available to receive your package once the order is placed.
- If not collected this package will be returned to sender in case of both standard and same day shipments.
*excludes weekends, bank holidays, and public holidays.